About Us | Freshwater

Our values

Delivering excellence

We are continuously looking to improve, innovate and challenge the status quo to achieve as an agency and for our clients.

Achieving collaboratively

We adopt a best-team approach to bring together people with the right skills and experience to deliver for each and every client.

Building relationships

We have industry-beating staff and client retention rates, achieved through openness and mutual respect.

Acting ethically

We take pride in developing open and honest partnerships with clients, and being a fair and ethical employer.

Creating impact

We choose to work with organisations who share our values, and strive to make our communications matter to people, communities and the environment.

Embracing diversity

We embrace the different experiences, ideas, skills and interests that make up our team. And we welcome a diverse pool of clients too.

Projecting passion

We care about what we do and genuinely want to make a positive impact. Our passion gives us drive and commitment to engage, inspire and succeed.

Freshwater’s story is one of its people

The team of more than 50 communications specialists who achieve collaboratively. The diversity of more than 2,000 past and current clients. And the vision of founder Steve Howell more than 25 years ago.

Our Story

We had provided a brief ahead of the training as we were looking for something tailored to our needs. The course that was delivered to us by highly experienced trainers had evidently been designed with exactly this in mind. It was really engaging, interactive, and very well-tailored to our needs. The entire team who attended got a lot out of it, coming away energised and with confidence to try out different approaches.

Healthcare Inspectorate Wales

We can’t thank you enough for your wise counsel, steady hand and boundless enthusiasm through consultation and decision-making process.

North Cumbria NHS Clinical Commissioning Group

The support from the team at Freshwater has really enabled the mental health comms leads across London to work more effectively together.

Cavendish Square Group

My thanks for the ‘slick’ manner in which Freshwater delivered again today. Our consortia partners and I valued the delivery and professionalism that Freshwater brought to today’s launch.” Andrew Harston, Director of Wales and Short Sea Ports, Associated British Ports

Celtic Freeports

We have worked with Freshwater for more than 15 years and during that time, they have consistently delivered outstanding results, demonstrated creativity, as well as moved and adapted with the times. The team takes on any challenge that we throw at them with so much enthusiasm and professionalism. Our partnership approach regionally ensures we get the very best from our PR and social campaigns. They are a true credit to work with.

Specsavers

Thank you so much for your time and energy – everything about the media training session was excellent... it was one of the best professional experiences I have had to date.

Carterwood Chartered Surveyors

Our clients

Established in 1997, we're now one of the UK’s leading communications agencies with a range of clients that trust us.

Our accreditations

A UK renowned and accredited agency

Our Awards

An award winning agency that makes a difference

We have a genuine desire to make a positive difference